Personalising the Clienteling Journey:
Leveraging Data-Driven Insights for Customer Engagement

Date: 12 September, 2024(Thu)

Time: 2:45 pm – 5:00 pm 

Venue: 5-Star Hotel in HK

Language: English

We are thrilled to invite you to the exclusive seminar that will equip you with the strategies and tools to leverage data and drive exceptional customer engagement and growth. The seminar will feature renowned experts from Meta, Adobe, and Omnichat, who will share their cutting-edge insights, best practices, and innovative solutions to help you navigate the ever-evolving landscape of customer experience and marketing.

Key Highlights:

  • Get a deep dive into the latest Facebook, Instagram and WhatsApp features for business messaging and advertising, and learn how to effectively engage your customers on these powerful platforms from Meta
  • Discover the Real-Time Customer Data Platform (CDP) and how to create a centralised 360-degree view of your customers. Unify data from multiple sources for customer segmentation, enabling customised and data-driven customer journeys.
  • From personalised product recommendations to exclusive event invitations, learn how to create bespoke experiences that drive conversions, appointments, and sales along the clienteling journey with WhatsApp


Gain valuable insights on breaking down data silos and integrating your marketing, sales, and customer service systems to align your teams and optimise the entire customer journey. Register now to secure your spot! 

Agenda

14:45 – 15:15

Registration

15:15 – 15:20

Welcome Remarks

15:20 – 15:40

Unlocking the WhatsApp Business Opportunity: Cutting-Edge Insights for Success

Meta – Sean Chui, Client Solutions Director

15:40 – 16:00

How WhatsApp can accelerate Marketing, Customer Service and IT flows for Clienteling and Conversions

Omnichat – Billy Kwan, Senior Account Director

16:00 – 16:20

Activate Your Customer Profiles for Personalisation

Adobe – Max Chan, Senior Solutions Consultant, Digital Experience, HKTW

16:20 – 17:00

Wrap Up & Networking

Speakers

Sean Chui

Client Solutions Director

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Max Chan

Senior Solutions Consultant, Digital Experience, HKTW

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Billy Kwan

Senior Account Director

Please complete the following registration form to sign up for the event