Timberland
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
With WhatsApp flows, customize experiences, streamline processes, gather insights, and enhance engagement all within WhatsApp
WhatsApp Flows enables businesses to create personalized customer journeys on WhatsApp, facilitating tasks like appointment scheduling or lead capture directly within the app. This streamlines operations, enhances user experience, and offers quick customization flexibility, all on the familiar WhatsApp platform.
Simplify complex processes with interactive flows, from scheduling appointments to capturing leads. Increase task completion rates and save valuable time for both your team and customers.
Guide customers seamlessly through multiple screens, ensuring a personalized and interactive experience. Increase your customer satisfaction and conversion rates.
Consolidate flow data and response info on a single platform for easy tracking, analysis, and campaign optimization.
Send a broadcast to your VIP customers and invite them to your upcoming event
Automatically send a feedback form to your customers once they complete a purchase and gather their post-purchase insights
With the help of Omnichat Chatbot automatically send an appointment booking form to your customers where they can complete the booking process within WhatsApp
Encourage your WhatsApp contacts to share their email with you by sending them a coupon upon filling out the form
Automatically send a support form to your customers as soon as they write to your customer support and narrow down their issue before your staff attends to them
Let your customers choose among your services and offerings and automatically send them relevant information about that service like terms and conditions or pricing
You can access overall flow information and status updates, and track and export responses for each flow within the Omnichat platform
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
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Complete Ecosystem for Omnichannel Conversational Commerce
Official Partners
Supports eCommerce & CRM Integration
Other Related Features for Conversation Marketing
Integrate your data across different platforms and create automated personalized interactions.
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Bind customers to specific sales representatives for 1 on 1 personalised service. Automatically calculate sales performance for revenue recognition.
Multiple stores and salespeople can collaborate using one WhatsApp / LINE official account, with the flexibility to customise message settings and customer allocation rules for each store.