Social CDP
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Connect each customer with a dedicated sales representative through personalised WhatsApp 1 on 1 conversations and other online or in-store touchpoints.
Omnichat automatically tracks completed orders, measures sales performance across channels, and recognises revenue in one unified system to help businesses improve team productivity and customer experience.
Sales representatives can initiate personalised WhatsApp conversations with customers to build stronger relationships and drive engagement.
These 1 on 1 chats help understand customer needs and recommend the right products, improving sales conversion opportunities.
Bind each customer to a specific sales representative or store through WhatsApp. This ensures a consistent and personalised sales conversation every time the customer returns.
The same WhatsApp account can be shared across multiple stores, simplifying team collaboration and performance tracking.
Sales representatives can introduce products, share offers, and guide customers to purchase online or in-store directly through WhatsApp.
Once an order is completed, the system automatically calculates individual and team sales performance, making cross-channel sales conversion tracking simple and transparent.
Collaborate across multiple stores and sales representatives using a single WhatsApp account powered by the WhatsApp Business API. Centralised management helps streamline customer communication, sales conversations, and performance tracking across all branches.
Customers can bind to their assigned sales representative through a QR code or unique WhatsApp link. This enables 1 on 1 conversations that strengthen customer relationships and improve sales conversion rates.
Customers can see the name of their assigned sales representative during WhatsApp conversations, ensuring trust and a more personalised experience. Each salesperson can view their own customer list and chat history for better service follow-up and performance monitoring.
Sales representatives can recommend products directly from the Product Feed with one click. Every sales conversion is automatically tracked for accurate revenue recognition and sales performance analysis.
Gain complete visibility into sales performance and WhatsApp conversation data through detailed analytics, including:
WhatsApp conversations enable real-time, personalised engagement between customers and sales representatives. By managing every chat through a unified platform, brands can track enquiries, product referrals, and completed orders. This visibility makes it easier to measure sales performance and identify opportunities to boost sales conversion across channels.
Yes. With Omnichat’s OMO Binding solution, multiple sales representatives or stores can collaborate under a single WhatsApp account. Each customer is automatically linked to their designated salesperson, ensuring consistent 1 on 1 service and accurate sales performance tracking.
Once an order is completed, the system automatically attributes the sale to the correct sales representative and store. It consolidates performance data from WhatsApp and other connected channels, giving managers clear insight into team results, customer engagement, and overall sales conversion efficiency.
WhatsApp enables instant, two-way communication that feels natural to customers. Compared with traditional email or web chat, WhatsApp sales conversations deliver faster responses, higher engagement, and stronger relationship building. This leads to better customer satisfaction and improved sales performance.
To improve sales performance, start by booking a free demo with Omnichat. Our team will show you how WhatsApp 1 on 1 selling, customer binding, and automated performance tracking can help your brand increase sales conversion and manage sales representatives more efficiently. Book a demo.
View More Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Predefined replies of Frequently Asked Questions to resolve customer issues.
Collect customer feedbacks after conversations to improve service quality.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Automatically assign conversations to specific stores and sales representatives by triggering through certain keywords.
Automatically assign new customers to salespersons by uploading staff roster.
Loved by
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
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