Social CDP
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Bind customers to specific sales representatives for WhatsApp 1-on-1 selling. Automatically calculate sales performance based on completed orders, facilitating cross-channel revenue recognition and tracking.
Salespeople start conversations with customers on WhatsApp
Customers connect with the specific store and salesperson on WhatsApp. The same WhatsApp account can be used by multiple stores
Sales introduce products via WhatsApp, guiding customers to purchase online or in-store. The system automatically calculates sales performance once the purchase is completed
Collaborate with multiple stores and salespeople using one single WhatsApp account.
Customers bind to the specific salesperson through the QR code and unique link on WhatsApp, starting one-on-one conversations.
Customers can view the names of the assigned salesperson during WhatsApp conversations, while salespeople can access customer information and conversations that are specifically linked to them.
Sales representatives can recommend products with a single click from the Product Feed, having the conversions automatically tracked for revenue recognition and tracking.
Comprehensive statistics on sales performance, and conversational data include:
View More Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Predefined replies of Frequently Asked Questions to resolve customer issues.
Collect customer feedbacks after conversations to improve service quality.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Automatically assign conversations to specific stores and sales representatives by triggering through certain keywords.
Automatically assign new customers to salespersons by uploading staff roster.
Loved by
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
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