SMCP
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
With a global user base of 1.3 billion, WeChat can be integrated into Omnichat to facilitate seamless messaging management, and automate conversations.
WeChat Business Account, also known as WeChat Official Account, comes in four types: Subscription Account, Service Account, WeChat Work (Enterprise WeChat), and Mini Programs.
However, currently, overseas users or businesses can only apply for a Service Account, while Subscription Accounts are unavailable.
Through Omnichat’s integration with the WeChat Service Account (International Version), you can manage WhatsApp, Facebook, Instagram, and LINE messages from a centralised inbox for more efficient communication.
Manage all channels including WeChat, WhatsApp, Facebook Messenger, Instagram, LINE, and Website Live Chat from one platform
Reduce repetitive tasks and streamline workflows, allowing your team to spend more time engaging with customers and understanding their needs through 1-on-1 interactions
Multiple users can log in simultaneously, streamlining operations, centralizing customer data, and assigning conversations to the appropriate colleagues for follow-up
24/7 instant response to customer enquiries. Easily create automated chatbots without any coding skills. Assist customers in navigating your brand information, handle large volumes of conversations efficiently, and reduce customer service costs.
Set up keyword-triggered auto responses and auto assignments to quickly answer frequently asked questions!
Accelerate response times while reducing customer service workload by assigning the conversation to the appropriate colleague for further follow-up, thereby enhancing efficiency.
With comprehensive chat statistics reports, you can gain a better understanding of customers and the workload of the customer service team, allowing you to optimize service efficiency and improve customer satisfaction.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.
— Howell Wong, Regional Director of Transformation and Operations of SMCP
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leads to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
Leveraging WhatsApp Chat Commerce, Venchi increased click rate by 5x and achieved sales by 2x in VIP Week.
– Alvin Tang, Regional E-commerce Manager
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Complete Ecosystem for Omnichannel Conversational Commerce
Official Partners
Supports eCommerce & CRM Integration
More Features
Integrate your data across different platforms and create automated personalized interactions.
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Bind customers to specific sales representatives for 1 on 1 personalised service. Automatically calculate sales performance for revenue recognition.
Multiple stores and salespeople can collaborate using one WhatsApp / LINE official account, with the flexibility to customise message settings and customer allocation rules for each store.