Social CDP
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Set up an automatic reply message after business hours to let customers know the waiting time and reasons
Restrict the permissions of the staff after business hours to avoid labour disputes
Set the roster and offline replies flexibly based on different stores and roles
Especially for the retail industry.
Achieve omnichannel sales by using WhatsApp.
Administrators, Department heads and Store managers can upload rosters to set the on-duty staff and time.
Set up an automatic reply message after business hours to let customers know the estimated waiting time.
Restrict the permissions of the staff outside working hours
Related features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Predefined replies of Frequently Asked Questions to resolve customer issues.
Collect customer feedbacks after conversations to improve service quality.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Automatically assign conversations to specific stores and sales representatives by triggering through certain keywords.
Automatically assign new customers to salespersons by uploading staff roster.
Sucess Stories
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
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