Timberland
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
With Omnichat loyalty system, your customers can earn points with a single click, and you can communicate with them directly on their preferred channels like WhatsApp without any extra app downloads or website signups needed
Our Loyalty Points System enables businesses to easily reward customers for their purchases and interactions, driving repeat business and enhancing customer satisfaction.
Customers can start earning points with a single click on WhatsApp, make online or in-store purchases to earn points and redeem rewards effortlessly through coupons.
Instantly enroll customers into your loyalty program with a single click on WhatsApp or LINE, eliminating barriers like app downloads or complex registration processes.
Reach customers through their preferred channels like WhatsApp, ensuring a 65% higher chance of message opening compared to email.
Encourage repeat purchases and loyalty by rewarding points for both online and offline activities.
With the Omnichat Loyalty Points System, you can reward your customers for transactions both online and in-store. Whether they make purchases on your website or at your physical locations, they can earn loyalty points.
With the Omnichat Loyalty Points System, you can reward your customers not only for their paid transactions but also for filling forms, attending events, and participating in other activities.
Utilize loyalty points across various Omnichat features and channels. Implement broadcasts, automated customer journeys, chatbots, and personalized coupons to deliver highly targeted communication, creating a personalized and engaging experience for each customer based on their points.
Create customized coupons that allow customers to redeem a specific amount of points. This flexibility ensures that customers feel valued and motivated to continue engaging with your brand.
Provide customers with a comprehensive membership card where they can view all their information, membership tier, points, and coupons, and redeem their coupons from their membership card.
Access a detailed list of all loyalty points transactions, including the number of points added or deducted, the date, and the reason for each transaction.
Automatically elevate customers to higher membership tiers based on their accumulated points using Omnichat customer journeys. Reward them with exclusive perks and benefits tailored to their tier.
Implement a clear points system with specific rewards to encourage customers to return and make repeat purchases.
Offer a unique and personalized experience for premium members by giving them early access to new products, inviting them to exclusive events, and providing special offers.
Send personalized discounts to your customers based on their points and tier. This targeted approach encourages repeat purchases and boosts customer loyalty.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
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Complete Ecosystem for Omnichannel Conversational Commerce
Official Partners
Supports eCommerce & CRM Integration
Other Related Features
Integrate your data across different platforms and create automated personalized interactions.
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Bind customers to specific sales representatives for 1 on 1 personalised service. Automatically calculate sales performance for revenue recognition.
Multiple stores and salespeople can collaborate using one WhatsApp / LINE official account, with the flexibility to customise message settings and customer allocation rules for each store.