You can set the permissions of each team member in the Omnichat system. Sales staff can only see customer messages which are bound to them, while sales managers can see all the conversations of their team members.

We provide a variety of permission settings (such as administrators, marketers, customer service managers, customer service staff, sales staff, sales managers, etc.), which is suitable for multi-shop and multi-team management.

When customers click product links provided by store staff, Omnichat tracks and records their browsing and purchasing behavior on the website or app.