Abandoned Cart Remarketing
Automatically send WhatsApp, LINE, Facebook messages to remind customers of unchecked items.
Members joined official account
Conversion rate
Available online and offline
Timberland, the world’s leading outdoor clothing and footwear brand, was founded in the United States in 1973. Its classic yellow boots are favoured by many outdoor enthusiasts because they are waterproof, slip-resistant and durable.
Timberland website launched the WhatsApp shopping service, driving online traffic to store salespeople to follow up. Customers can enjoy a seamless shopping experience without leaving home.
We have achieved a seven-fold increase in conversion rate by using Omnichat. This revenue is enough to cover the annual fee of Omnichat for several years.
By using Omnichat’s OMO(Online Merge Offline) sales feature, frontline salespeople can bind to customers to conduct 1-on-1 conversations and also send out product links. The system will automatically calculate the commission when customers complete the purchases online.
Store visitors needed to scan the QR code, connect with Timberland WhatsApp and choose to bind the store in order to get the gift. The coupon module can be used in online and physical stores, attracting customers to purchase Timberland’s products.
With Omnichat’s abandoned cart remarketing feature, reminders are sent through WhatsApp / Facebook / LINE, achieving a seven-fold increase in conversion rate.
Automatically send WhatsApp, LINE, Facebook messages to remind customers of unchecked items.
Connecting with product feed, sales agents can send product referral links with a few clicks, which increases conversion rate.
It is like a centralised CRM system, and we can integrate all online and offline customer data.
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