Pricing Plan

Choose the plan that suits you best to optimise customer service and marketing, while also improving sales performance.

Online Chat Commerce

Marketing

Basic

3 users
?
10,000 contacts

24 / 7 chatbot
Integration of WhatsApp, FB Messenger, Instagram, WeChat, LINE
Broadcast
?
Product Referral Link
?
Website Live Chat Plugin
Keyword Auto-Reply
& Auto-Assign
Facebook, Instagram Posts Auto-Reply
Website Remarketing
?
Omni Customers
?
Customer Support

Pro

3 users
?
25,000 contacts

Everything in Basic Plan, plus

E-commerce Platform Integration: Member ID, Shopping Cart History, Purchase Record
Abandoned Cart Remarketing
?
Report of Conversion Tracking and Analysis
?
Tag Management (Customer Segmentation)
Chat History Management
Customer Survey (Add-on)

Marketing

Sales

Enterprise

10 users
?
100,000 contacts

Everything in Pro Plan, plus

Priority Support
?
Customised Website Live Chat Plugin Logo
Marketing Campaign Analysis
Coupon Module (Add-on)
Game Module (Add-on)
WhatsApp Catalog & Payment (Add-on)
Customer Journey (Add-on)

Custom-made

Customisation

Unlimited users
Unlimited contacts

Everything in Enterprise Plan, plus

3rd Party API Integration
OMO Sales
Customer-Sales Binding & Performance Tracking
Product Referral with Conversion Tracking
Social CDP
Customised Features
?

*The actual cost varies according to the number of effective contacts and users
*Plan fees do not include WhatsApp Business API and LINE API usage fees and message fees

More Details

Basic

Pro

Enterprise

Customisation

System Usage

Number of Users
?

Unlimited

Number of Contacts
?

10,000

25,000

100,000

Unlimited

Channels

Tags Management
?

E-commerce platform integration
?

Messaging Integration

Website Live Chat
?

Omni-channel Messaging Platform

Product Referral
?

Switch between Live agents and Chatbot

Support Systems

Web、iOS APP、 Android APP

Web、iOS APP、Android APP

Automation

Chatbot

Keyword Auto-reply

Keyword Auto-assign

Post Feed Auto-reply
(Comments/Private messages)

Website Remarketing

In-site Message
Remarketing
?

Auto Tagging
?

Auto Broadcast
?

Social Platform Remarketing

Omni Customers
?

Broadcast Messages
?

Abandoned Cart
Remarketing

Data Statistics and Analysis

Chat Statistics Report

Website Remarketing Report

Broadcast Report

Abandoned Cart
Remarketing Report

Conversion Analysis Report

Product Referral Report
?

Service Support

Tutorial Manual

Live Chat

Professional Support

Onboarding Support

Priority Consulting Support

Data Import / Export

Conversation Record

Manually Export

Automatically Export Every Week

Contacts Import

Contacts Export

3rd Party API Integration

Add-on Features

Game Module
?

Available

Coupon Module
?

Available

WhatsApp Catalog & Payment
?

Available

Customer Survey

Available

Customisation

Available

OMO Sales

Available

Customer-Sales Binding & Performance Tracking

Available

Product Referral Link

Available

Social CDP

Available

FAQ

Q: Is there any free trial?

Omnichat provides a 14-day free trial upon registration. Feel free to contact us if there are any questions about our features and pricing.

Q: Is Omnichat officially recognised as the solution provider for the WhatsApp Business API?

Omnichat is an Official WhatsApp Business Solution Provider (BSP), allowing you to apply for the Meta-approved WhatsApp Business API through Omnichat.

Q: Does Omnichat provide onboarding support?

All paid users will receive free onboarding support, including guidance on WhatsApp Business API application and Facebook Business verification.

Q: Does Omnichat offer trainings, and automation setup?

In addition to online customer service, Omnichat also provides trainings and support according to your subscription plan. Feel free to contact our consultants to learn more about your support plan.

Q: I have multiple WhatsApp numbers, Facebook fan pages, and Instagram accounts. Can they be integrated into Omnichat?

Of course! You can manage multiple WhatsApp numbers, Facebook fan pages, and Instagram accounts through Omnichat.

Q: Can I purchase more user seats?

Sure you can! Please contact us for add-on details.

Q: Can I subscribe to Omnichat on a monthly basis?

Currently, Omnichat only offers ‘annual subscription plans’.

Q: What payment methods does Omnichat accept?

Omnichat accepts payment by remittance, credit card payment, demand cheque, etc. Please contact us for details.

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Customer Service Marketing Automation OMO Sales Social CDP

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