Customer tags
Tag customers based on their behaviour such as browsing pages, clicking buttons, interacting with Chatbot, and purchasing items for remarketing.
revenue generated in 2 weeks
Starting from 2001, Kidsland has cooperated with world-renowned toy brands, and become the authorised LEGO®️ retailer in mainland China, Hong Kong and Macau. There are currently 6 LEGO® certified stores in Hong Kong and Macau, allowing customers to enjoy creating LEGO masterpieces through the interactive experience.
With an official WhatsApp account, Kidsland’s business can be open 24/7. Customers can receive personalised service after binding to frontline sales via WhatsApp messages. The introduction of Omnichat increased sales by HK$600k in two weeks!
There was a customer who planned to use around $10k for Xmas gifts. After chatting with a salesperson via WhatsApp, he bought more than $100k of products. We generated $600k revenue in 2 weeks after introducing Omnichat.
Through Omnichat’s one-stop management of WhatsApp, website live chat, etc., agents can quickly respond to customer enquiries and provide personalised service based on customer profiles and purchase records.
Merging Online and Offline, the salespeople of Kidsland can easily recommend products to customers with a few clicks via messaging channels. Once customers complete the purchase, Omnichat’s system can automatically calculate the revenue of a specific salesperson.
Kidsland adopted Omnichat to integrate online and offline sales, and provide personalised sales services for boosting sales!
Customer profiles such as Purchase record, Shopping cart, and WhatsApp contact can be checked from Omnichat system, facilitating team collaboration.
Connecting with product feed, sales agents can send product referral links with a few clicks, which increases conversion rate.
I think online marketing & sales should be with warmth. Human-to-human interaction is essential.
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