One-stop Customer Service System
Centralised management of omni-channel messages from WhatsApp, FB, IG, LINE, WeChat to website live chat.
message click-through rate
enquiries handled by automated Chatbot
With high-quality formulas developed by experts, Imperial Healer integrates health-preserving wisdom and modern scientific research, protecting customers’ health through a fusion of Eastern and Western practices.
Their diverse range of nutritional and health products includes King of Cordyceps, King of Lingzhi Spore, King of Eye Care, Imperial Hair Rejuvenation, Imperial Cardiovascular Formula, King of Liver Care, among others, providing high-quality health products, enabling the public to enjoy all-round health experience like a royal family at any time.
Imperial Healer leveraged WhatsApp Broadcast to reach more potential customers and offered one-on-one chat support, creating a positive and engaging customer experience.
We leveraged Call-to-Action buttons and promotion discounts in WhatsApp Broadcasts to drive website purchases. By seamlessly connecting customers with in-store sales agents through the ‘Contact Sales’ button, the automated chatbot bridged the gap between online and offline channels.
By utilising WhatsApp Broadcast, Imperial Healer leveraged Call-to-Action buttons and promotion discounts in WhatsApp Broadcasts to drive impressive engagement rate and revenue growth.
Target audiences and maximise the effectiveness of promotional messages by utilising custom filter, tags, and CSV file uploads.
The 1-on-1 binding feature empowered Imperial Healer to provide personalised follow-up by assigning in-store sales agents to specific customers, thereby facilitating conversions.
By setting up automated chatbots and keyword auto-replies, Imperial Healer could swiftly respond to customer enquiries 24/7, increasing successful sales while reducing customer wait times.
Through Omnichat’s WhatsApp solution, Imperial Healer not only efficiently attracts new customers but also establishes deeper connections that elevate the entire shopping experience, dedicating to providing high-quality health products, enabling the public to enjoy all-round health experience like a royal family at any time.
Centralised management of omni-channel messages from WhatsApp, FB, IG, LINE, WeChat to website live chat.
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