Sync Salesforce customer data with Omnichat in real time and enable Salesforce WhatsApp integration alongside messaging across LINE and Facebook Messenger.
Automate personalised customer engagement through Salesforce Marketing Cloud, Service Cloud, and Journey Builder.
Omnichat’s Salesforce WhatsApp integration connects Salesforce CRM with messaging channels like WhatsApp, LINE, and Facebook Messenger, enabling businesses to sync customer data and conversations in real time. By integrating with Salesforce Sales Cloud, Service Cloud, and Marketing Cloud, teams can automate Salesforce WhatsApp messaging, personalize customer engagement, and streamline sales and customer support workflows across multiple channels from a single platform.
Automatically sync contacts, custom attributes, and interactions between Salesforce and Omnichat in real time, ensuring customer data stays consistent across your CRM and messaging platforms.
Leverage Salesforce WhatsApp messaging, along with LINE and Facebook Messenger, directly from Salesforce to reach customers on their preferred channels and personalise conversations at scale.
Track Salesforce messaging performance and customer interactions through Omnichat’s analytics dashboard to refine engagement strategies and optimise campaign results.
Seamlessly synchronise customer data between Salesforce CRM and Omnichat in real time, ensuring your teams always have the most up-to-date contact information, interaction history, and messaging activity for better decision-making and customer engagement.
Use Omnichat’s messaging capabilities within Salesforce Marketing Cloud Journey Builder to create automated, personalised campaigns across high-engagement platforms such as WhatsApp, LINE, and Facebook Messenger.
With Salesforce WhatsApp messaging powered by the WhatsApp Business API, brands can deliver timely, personalised messages with significantly higher open and engagement rates than email, ensuring customers are reached effectively at every stage of their journey.
Gain deep insights into your customer interactions and campaign performance with Omnichat’s detailed analytics.
While Salesforce provides an overview of your marketing journey, Omnichat’s backend offers in-depth data on messaging performance across channels like WhatsApp, including metrics such as open rates and user status, allowing you to fine-tune your strategies for optimal results.
Automatically create new contacts in Salesforce from Omnichat messaging interactions, simplifying lead generation and ensuring no potential customer is missed.
Leverage Omnichat’s automation tools to engage your Salesforce contacts across popular messaging channels such as WhatsApp, LINE, and Facebook Messenger, helping you increase conversions and strengthen customer relationships.
Use features like broadcast messaging, chatbots, coupons, game modules, and abandoned cart reminders to deliver personalised customer experiences and drive measurable results.
Automatically re-engage customers who left items in their cart by sending personalised WhatsApp reminders through Salesforce.
Trigger automated follow-up messages with tailored offers to encourage customers to complete their purchase, helping recover lost sales and improve conversion rates.
After integrating Salesforce customer data with Omnichat, customers can easily access their membership details, loyalty points, and coupons through their Omnichat membership card on WhatsApp, LINE, and other messaging apps, helping brands improve customer engagement and loyalty.
Segment your Salesforce customer base by membership level and send exclusive WhatsApp broadcast messages to VIP members. Reward their loyalty with special offers and promotions, strengthening customer relationships and encouraging repeat purchases.
Automatically send personalised birthday messages and discount coupons via WhatsApp based on customer data stored in Salesforce. This timely gesture helps strengthen customer loyalty and encourages repeat purchases.
When a new contact is added to Salesforce, automatically trigger a personalised WhatsApp welcome message. Invite them to play a game or participate in an interactive experience, with a discount offered as a reward to help build a strong customer relationship from the start.
Salesforce WhatsApp integration allows businesses to connect WhatsApp messaging with Salesforce CRM so customer conversations, contact data, and interaction history can be managed in one place. By linking WhatsApp with Salesforce Sales Cloud, Service Cloud, or Marketing Cloud, teams can send messages, track engagement, and personalise customer communication based on CRM data, improving both marketing performance and customer support efficiency.
Businesses typically connect WhatsApp to Salesforce using the WhatsApp Business API together with an integration platform or connector. Once connected, customer data from Salesforce can trigger automated WhatsApp messages, marketing campaigns, or support conversations. Solutions such as Omnichat provide ready to deploy integrations that sync Salesforce data in real time and allow teams to manage WhatsApp messaging, automation, and reporting directly alongside their CRM workflows.
Integrating Salesforce with WhatsApp messaging helps businesses deliver more personalised and timely customer communication. Sales and marketing teams can use CRM data to trigger automated messages, send promotions, recover abandoned carts, or provide customer support on a channel customers already use daily. This integration centralises customer insights, improves engagement compared with traditional email campaigns, and helps businesses build stronger long term customer relationships.
The cost of Salesforce WhatsApp integration depends on several factors, including the messaging platform provider, WhatsApp Business API usage, and the level of automation or CRM customisation required. Businesses usually pay WhatsApp conversation based messaging fees and may also pay for integration tools or platform services.
Several messaging platforms offer integrations between Salesforce and WhatsApp to support marketing, sales, and customer service workflows. Businesses often choose platforms that provide automation tools, real time data synchronisation, and multi channel messaging capabilities. For example, Omnichat allows companies to integrate Salesforce with WhatsApp, LINE, and Facebook Messenger, enabling brands to sync customer data, automate campaigns, and manage customer conversations across multiple messaging channels from one platform.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
We have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.
– Andrea Chan, Digital Marketing Manager of OPTICAL 88
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
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Complete Ecosystem for Omnichannel Conversational Commerce
Official Partners
Supports eCommerce & CRM Integration
Other Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Bind customers to specific sales representatives for 1 on 1 personalised service. Automatically calculate sales performance for revenue recognition.
Multiple stores and salespeople can collaborate using one WhatsApp / LINE official account, with the flexibility to customise message settings and customer allocation rules for each store.
