Timberland
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Automate data synchronisation, enhance customer engagement and drive sales with integrated data sync and messaging solutions.
Omnichat’s integration with Salesforce seamlessly syncs customer data and messaging across Salesforce Sales & Service Cloud and Marketing Cloud. This ensures your teams stay updated, engage customers across multiple channels, and streamline sales and support.
Automatically sync contacts, custom attributes, and interactions between Salesforce and Omnichat in real-time
Leverage Omnichat’s messaging capabilities directly from Salesforce to reach customers on their preferred platforms
Track messaging performance and customer interactions on the Omnichat platform to refine strategies and improve engagement
Seamlessly synchronise customer data between Salesforce and Omnichat in real-time, ensuring your team always has the most current information for decision-making and customer engagement.
Use Omnichat’s messaging capabilities within Salesforce Journey Builder to create automated, personalised campaigns across high-engagement platforms like WhatsApp and LINE.
With significantly higher open and engagement rates than email, these channels ensure your messages effectively reach customers at every stage of their journey.
Gain deep insights into your customer interactions and campaign performance with Omnichat’s detailed analytics. While Salesforce provides an overview of your marketing journey, Omnichat’s backend offers in-depth data on messaging performance, including metrics like open rates and user status, allowing you to fine-tune your strategies for optimal results.
Automatically create new contacts in Salesforce from Omnichat interactions, simplifying lead generation and ensuring no potential customer is missed.
Leverage Omnichat’s extensive range of features to maximise your sales and conversions by engaging your imported contacts within their favourite apps such as WhatsApp.
Use tools like broadcasts, chatbots, coupons, game modules, and abandoned cart messages to create personalised, high-impact interactions that drive results.
Automatically re-engage customers who left items in their cart by sending personalised WhatsApp reminders.
Encourage them to complete their purchase with a tailored message and a special offer, driving conversions and recovering potential lost sales.
After integrating Salesforce data into Omnichat, customers can easily access their membership details, loyalty points, and coupons on their Omnichat membership card within WhatsApp, enhancing engagement and loyalty.
Segment your customer base by membership level and send exclusive WhatsApp broadcasts to VIP members. Reward their loyalty with special offers and promotions, strengthening customer relationships and increasing repeat purchases.
Delight your customers by automatically sending them a personalised birthday message and a discount coupon via WhatsApp during their birthday month.
This thoughtful gesture enhances customer loyalty and encourages additional purchases.
As soon as a new contact is added to Salesforce, trigger a welcome message on WhatsApp. Invite them to play a game or participate in an interactive experience, offering a discount as a reward, and start building a strong customer relationship right from the start.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
Book a Demo
Complete Ecosystem for Omnichannel Conversational Commerce
Official Partners
Supports eCommerce & CRM Integration
Other Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Bind customers to specific sales representatives for 1 on 1 personalised service. Automatically calculate sales performance for revenue recognition.
Multiple stores and salespeople can collaborate using one WhatsApp / LINE official account, with the flexibility to customise message settings and customer allocation rules for each store.