You can configure the permissions for each team member using Omnichat. Salespeople will only have visibility into the messages of the customers they are assigned to. Sales managers, on the other hand, will have access to their own conversations as well as those of their team members.

Certainly! Omnichat supports conversation transfer, enabling seamless handover of conversations to other colleagues.  Additionally, by managing omnichannel conversations through Omnichat, you can prevent departing salespeople from taking customers with them or compromising customer data.

Omnichat offers various permission settings to accommodate different company structures, including permission options for administrators, marketing personnel, customer service managers, customer service representatives, salespeople, sales managers, and more. This makes it suitable for managing multiple stores and teams.

You can upload different rosters for various stores and salespeople within Omnichat. This allows you to set daily availability and offline responses, reducing customer wait times.