Communicate with your customers in real-time through the Website’s Live Chat. Integrate multiple communication channels to efficiently manage messages in one centralised inbox and increase interactions, creating a 5x conversion rate with ease.
Respond to customer enquiries promptly through Live Chat. Create your own Chatbot for automated customer service
Automatically trigger targeted marketing messages and re-engagement messages on WhatsApp and LINE based on customers browsing behaviour
Customer website browsing activity is tracked and linked to their identities across different channels, leveraging data analysis to increase sales revenu
Utilise Website Live Chat to quickly address customer enquiries. Integrate WhatsApp, Facebook, Instagram, and LINE Messages for centalised management, facilitating team collaboration.
Track customers’ behaviour to trigger remarketing campaigns, including page views, frequency, duration, as well as actions like adding items to the shopping cart and completing purchases.
Collect audience segmentation tags and automate website pop-ups or broadcast messages through WhatsApp, Facebook, and LINE to boost conversion rates!
Create a Chatbot without coding, equipped with keyword auto responses to answer frequently asked questions. Reduce the workload of customer service and enhance operational efficiency.
Facilitate conversions by sending product information to customers with just a few clicks. Easily measure the performance of each store and staff with comprehensive data tracking.
Integrate e-Commerce platforms and CRM membership systems to easily view shopping carts and order information, allowing you to answer customer enquiries efficiently.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leading to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
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View Other Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Integrate messages from WhatsApp, Facebook, Instagram, LINE, WeChat and website live chat, and provide customer service across channels.
Send unchecked reminders with text and images to non-converting customers via WhatsApp, Facebook or LINE automatically.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
