By integrating Omnichat into the service booking system, Benefit enhanced the customer journey, providing them with a direct means of interacting with the brand and receiving prompt responses. The official launch of WhatsApp in January has already yielded remarkable results, with a 30% increase in the booking rate.
KINTO | Evert Ong, Chief Operating Officer
META | Vicky Yiu, APAC Strategic Partnership Manager
Omnichat | Alan Chan, CEO & Founder
Omnichat | Stanley Chan, VP of Sales SEA
Jimmy Sum, Account Director, Omnichat
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