Social CDP
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
One WhatsApp account for multiple stores and sales agents’ collaboration.
Establish a management system for stores and sales agents in the WhatsApp account
Upload name and ID of stores and establish a management system in the WhatsApp account
Customers bind to the preferred store via WhatsApp. Exclusive saved replies and coupons can be used for different stores.
Customers bind to salespeople via WhatsApp for receiving 1 on 1 professional sales service.
Upload name and ID of stores and establish a management system in the WhatsApp account
Customers bind to the store via WhatsApp, and the salespeople of the store are automatically assigned to follow up conversations.
Use WhatsApp for binding online and offline:
The saved replies can only be used by the staff of the store. The store agents can quickly reply to the frequently asked questions of the stores.
Send broadcast messages to the WhatsApp contacts who bind to the designated store.
Upload the information of the salespeople and the store to which s/he belongs for profile creation.
Customers bind to the store via WhatsApp, and the designated salespeople of the store will follow up the conversations.
3 ways for customers binding to the salespeople:
Sales can reply to WhatsApp messages from customers who have been bound via Omnichat App, conducting professional services and sales.
Track the number of customers bound by salespeople, the number of messages sent, product referral orders and sales performance. Managers can view sales data by region and branch.
Advanced features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Predefined replies of Frequently Asked Questions to resolve customer issues.
Collect customer feedbacks after conversations to improve service quality.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Automatically assign conversations to specific stores and sales representatives by triggering through certain keywords.
Automatically assign new customers to salespersons by uploading staff roster.
Success Stories
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
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