Unify customer interactions and data across all channels with AI-powered conversational suite — delivering personalised experiences with 5x higher conversions.
Handle customer inquiries 24/7 with smooth conversations across all channels
Drive sales with personalised product recommendations and guided purchasing
Effortlessly generate campaign briefs, define target audiences, and craft content with the power of AI.
Track interactions, automate rewards, and deliver personalised experiences to enhance customer retention.
Automate appointment scheduling with real-time availability and personalised booking experiences
Build your own specialised agent for unique business workflows
Why Omnichat?
Omnichat, an official WhatsApp Business Solution Provider and business partner of Meta and LINE, enables intelligent conversations across multiple messaging channels.
Using AI-driven responses and automated engagement, our platform seamlessly unifies communication channels to deliver faster and smarter responses and personalised customer experiences.
Harness the power of AI to analyze, label, and segment customers with smart auto-tagging. Achieve better ROI with automated messaging campaigns – personalised broadcast, coupons and interactive games.
Overcome online and offline sales barriers with AI-powered conversations that connect with customers at the perfect moment across WhatsApp, LINE, and other channels.
Track real-time statistics and measure revenue contribution from each salespersons or shops.
Leverage AI to unify social identities and create 360° customer profiles for smarter engagement. Trigger personalised WhatsApp messages based on the purchase behaviour.
Media Coverage
Loved by
Thanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leads to 400% YoY growth in website sales!
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
Leveraging WhatsApp Chat Commerce, Venchi increased click rate by 5x and achieved sales by 2x in VIP Week.
– Alvin Tang, Regional E-commerce Manager
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Complete Ecosystem for Omnichannel Conversational Commerce
Official Partners
Supports eCommerce & CRM Integration
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