Timberland
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Communicate with customers in real-time and track message performance across Omnichat and Emarsys effortlessly.
Omnichat’s integration with Emarsys allows you to effortlessly add personalised WhatsApp and LINE messages to your customer journeys. This direct messaging helps maintain audience engagement, fostering a more connected customer experience.
Additionally, you can easily track message performance on both Omnichat and Emarsys, giving you a clear and comprehensive view of your campaign results.
Leverage WhatsApp and LINE for real-time communication, significantly improving open rates and engagement compared to traditional email campaigns
Manage all messaging directly within Emarsys and track detailed performance metrics on Omnichat and Emarsys for full visibility
Deliver personalised, timely messages on customers’ preferred platforms, ensuring a smoother, and more engaging experience that boosts conversions
Seamlessly integrate WhatsApp and LINE messaging into your Emarsys journey builder.
Use Omnichat to send real-time, personalised messages like abandoned cart reminders, promotional offers, or shipping updates, ensuring timely and relevant customer engagement.
Monitor message performance across Emarsys and Omnichat. Access real-time data on open rates, clicks, and delivery statuses to continuously refine and improve your campaigns.
Leverage Omnichat’s robust suite of marketing tools, including broadcasts, chatbots, coupons, and abandoned cart messages.
These features help you create high-impact, personalised interactions within WhatsApp, driving customer engagement and increasing conversions.
Automatically send customised WhatsApp messages to reconnect with customers who left items in their shopping carts.
Use tailored offers and reminders to prompt them to complete their purchases, boosting conversions and driving additional revenue.
When customers reach VIP status, automatically send them special offers via WhatsApp.
This targeted approach strengthens loyalty and increases engagement with your top-tier customers.
Send real-time order confirmations and shipping updates through WhatsApp, ensuring customers stay informed at every purchase stage.
This automated communication enhances transparency and boosts customer satisfaction.
After customers complete a purchase, automatically send WhatsApp messages featuring upsell and cross-sell product recommendations.
This boosts your average order value and encourages repeat purchases with tailored offers.
Surprise your customers on their birthday with personalised WhatsApp messages offering exclusive discounts.
This thoughtful gesture increases customer satisfaction and drives additional purchases.
Greet your new members with a personalised message and invite them to join an exciting game or interactive experience on WhatsApp.
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
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Complete Ecosystem for Omnichannel Conversational Commerce
Official Partners
Supports eCommerce & CRM Integration
Other Related Features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Bind customers to specific sales representatives for 1 on 1 personalised service. Automatically calculate sales performance for revenue recognition.
Multiple stores and salespeople can collaborate using one WhatsApp / LINE official account, with the flexibility to customise message settings and customer allocation rules for each store.