Social CDP
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
WeChat 商業帳號也即是微信公眾號，主要分為 4 種類型：訂閱號、服務號、企業微信、小程序。
但海外用戶或企業目前只能申請服務號，不能申請訂閱號。
透過 Omnichat 整合 WeChat 服務號（國際版），建立統一收件箱同時管理 WhatsApp、Facebook、Instagram 及 LINE 訊息，溝通更有效率。
統一管理 WeChat、WhatsApp、Facebook Messenger、Instagram、LINE、網站 Live Chat 等多渠道訊息，不再切換視窗回覆訊息。
減少重複工作，簡化工作流程，讓您的團隊花更多時間深度經營客戶，一對一了解顧客需求。
多人同時登入操作，可以備註顧客資料，將對話指派給合適同事跟進，方便團隊協作。
24/7 即時回應顧客查詢，全年無休！無需任何 IT 編程技術，輕鬆製作自動化聊天機械人，引導顧客查看品牌資訊，高效處理大量對話，降低客服成本。
設置關鍵字自動回覆、自動指派，快速解答常見問題！
加快回覆顧客速度，同時降低客服工作量；將對話指派給合適同事跟進，進一步提高效率。
透過聊天統計報告，快速掌握顧客互動狀況、客服團隊工作量，優化客服效率，提升顧客滿意度。
創造 10 倍轉換率
ROAS 超過 100%
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Complete Ecosystem for Omnichannel Conversational Commerce
Official Partners
Supports eCommerce & CRM Integration
更多功能
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences seamlessly.
Bind customers to specific sales representatives for 1 on 1 personalized service. Automatically calculate sales performance for revenue recognition.
Multiple stores and salespeople can collaborate using one WhatsApp / LINE official account, with the flexibility to customise message settings and customer allocation rules for each store.