Sa Sa built a OMO seamless customer experience through Omnichat, achieving more than 1000% conversion rate of conversational commerce.
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
Transform scattered data into consolidated 360-degree customer profiles, enabling hyper-personalized experiences and seamless automation
With Omnichat Social CDP you can integrate all data sources, analyze customer data, create comprehensive 360-degree customer profiles, and apply this data to your marketing and customer management strategies.
Connect with your customers across different social media platforms, ensuring you reach them on their preferred channels at the most opportune times.
Deliver tailored messages through automated customer journeys, using precise segmentation to engage customers effectively.
Analyze customer preferences to craft personalized messages for various interactions, such as first visits, membership sign-ups, or repeat purchases.
Build a comprehensive customer database by integrating with existing CRM systems, online store platforms, and member segmentation tools, consolidating all customer data in one place.
Synchronized data from physical stores, including purchase history, membership details, and inventory, to drive targeted remarketing campaigns based on customer behavior.
Easily guide your customers to different channels with a single click, and bind their identities across those channels. Harness the unique strengths of each channel to craft highly effective marketing campaigns.
Track fragmented data and consolidate it into comprehensive social profiles to create a complete 360-degree customer view.
Analyze your contacts’ status, growth channels, and growth rate to gain insights into “contact sources” and “binding sources”, and optimize your communication and marketing strategies accordingly.
Effortlessly integrate customer identities across major social platforms.
Enable seamless navigation between FB, LINE, IG, WhatsApp, and more, ensuring uninterrupted customer data tracking.
Consolidate all data, tags, and customer information into a unified customer profile.
Sync your customers’ member data to Omnichat for broadcasting, retargeting, customer service, and customer management.
Key Features:
Whether data is collected through API, directly by Omnichat, or provided by customers, Omnichat can seamlessly integrate it into your message content, helping you craft the perfect customer journey.
Automatically initiate personalized journeys based on customer data changes to strengthen your customer relationships, enhance your brand loyalty, and encourage repeat purchases.
Flexible Trigger Conditions:
Integrate CRM/CDP systems for consolidated customer data, cross-system journey triggers, and interactive notifications.
Sync your e-commerce member lists, profiles, and order data to enhance targeted remarketing, improve your customer service communication, and reduce the workload on your customer support team.
Integrate Meta and LINE ad platforms to fully track user journeys from ad engagement to conversion.
Send conversion events and lists from WhatsApp and LINE back to the ad platforms to enhance ad performance tracking, optimize ad placements, and build precise audience segments.
With Omnichat’s Open API and Webhook, you can integrate any system or data for further utilization.
Open API Supports:
Additionally, Omnichat supports integrating with other systems’ APIs, making it easy to unify your digital marketing tools.
Loved by
Sa Sa built a OMO seamless customer experience through Omnichat, achieving more than 1000% conversion rate of conversational commerce.
– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited
The highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!
– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
OSIM introduced ‘Online-merge-Offline’ (OMO) sales feature, achieving omni-channel retailing and 30% of conversion rate.
– Regina Ip, Marketing Manager of OSIM
Leveraging Omnichat’s chat commerce solutions, Lukfook can automatically divert online customers’ enquiries to its jewellery consultants via WhatsApp Business, delivering a seamless and personalised shopping experience with warmth.
– Candy Tsui, Marketing Director of Lukfook Holdings
Kidsland(LEGO®️ Certified Store) introduced Omnichat’s OMO solution to provide personalised service, and earned $600k revenue in 2 weeks.
– Ching Yiu Lee, Chairman and CEO of Kidsland
Leveraging WhatsApp Chat Commerce, Venchi increased click rate by 5x and achieved sales by 2x in VIP Week.
– Alvin Tang, Regional E-commerce Manager
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