Social CDP
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Import saved replies with a few clicks. Text can be edited before sending it out.
Set the applicable roles for the saved replies: yourself, managers, stores, and the whole team.
Set up saved replies once and apply to all channels.
Not only words, images can also be included in the saved replies.
Pre-set the parameters of contacts, so as to import customer names in the saved replies automatically.
Saved replies can be used with simply one click. With ‘Search’ and ‘Tag’ features, you can easily find the required replies.
Select applicable roles for your saved replies to avoid sending incorrect responses.
Roles include:
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Advanced features
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences seamlessly.
Bind customers to specific sales representatives for 1 on 1 personalized service. Automatically calculate sales performance for revenue recognition.
Multiple stores and salespeople can collaborate using one WhatsApp / LINE official account, with the flexibility to customise message settings and customer allocation rules for each store.